A basic guide to WMS user training

For some reason, businesses tend to cut their own throats when WMS user training is involved. Perhaps this has to do with the practical realities of implementing new software while dealing with a company’s workforce, or maybe it has more to do with pure cost factors, but at the end of the day, many senior management cadres either try to speed through complex training regimes or shortcut their way to completion.

Both paths can lead to lost efficiency, money, and performance, potentially triggering a downward spiral for your business. Taking the time to get it right ensures long-term success. Do it right the first time to avoid costly do-overs.

Several small classes or one large lecture - all that counts is getting it right

This decision will always accrue to the subjective nature of each enterprise. However, the structure and size of each training program are largely defined by the overall scale of the enterprise, the size of its WMS workforce, and the complexity of the particular system.

Recommended download: WMS implementation guide

For smaller businesses with minimal WMS functionality, a single comprehensive training session may suffice. However, larger enterprises with complex systems often benefit from an initial group orientation followed by smaller breakout sessions. The key is to tailor your WMS training program to your company’s size and system needs to ensure it’s effective from the start.

Virtual versus face-to-face WMS training: the decision depends on scale   

In larger enterprises, most companies operate offshore (assuming the company is headquartered in North America), and WMS software integrates either as localized, standalone modules that transact business and deliver necessary ERP records via periodic batch processing or operates via peer-to-peer communications in real time.

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WMS training can be handled in two main ways. One option is to have employees travel to headquarters for in-person classes. This allows remote staff to connect with company leaders.

Vendors like Manhattan Associates typically offer this alongside instructor-led online training, so the format isn't necessarily tied to your software provider. However, for large, global companies, online or virtual training is often the more practical choice.

It's more cost-effective and avoids the logistical challenges of coordinating training across multiple countries. The best approach depends on the scale of your operation and the complexity of your WMS training needs.